Privacy Policy

Last Updated: January 2025

1. Information We Collect

1.1 Personal Information

When you engage our window cleaning services, we may collect the following personal information:

• Contact Information: Your name, email address, phone number, and service address
• Property Details: Information about your property including number of windows, building type, and access requirements
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Service History: Records of services provided, appointment dates, and service preferences
• Communication Records: Correspondence via email, phone, or other communication channels

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To schedule appointments, provide window cleaning services, and communicate service updates
• Customer Support: To respond to your inquiries, resolve issues, and provide customer assistance
• Payment Processing: To process payments and maintain accurate billing records
• Service Improvement: To analyze usage patterns and improve our services and website functionality
• Marketing Communications: To send promotional materials, special offers, and service reminders (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety and Security: To protect against fraud, unauthorized access, and other security threats

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business, such as payment processors, scheduling software providers, and communication platforms
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Protection of Rights: To protect the rights, property, or safety of Cigaxo, our customers, or others

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with restricted access
• Regular security assessments and updates
• Employee training on data protection practices
• Secure payment processing through PCI-DSS compliant providers

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing activities

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records and payment information are typically retained for accounting and legal compliance purposes for a minimum of seven years.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us