We employ two primary methods depending on the property type and client preference. Traditional window cleaning uses squeegees, professional-grade detergents, and microfibre cloths for detailed work on frames and sills. This method is ideal for properties up to three storeys and provides excellent results with personal attention to detail.

For higher buildings or properties requiring regular maintenance, we use the water-fed pole system with purified water. This reaches up to 65 feet safely from ground level and leaves windows spot-free as the purified water contains no minerals. Both methods are fully insured and carried out by trained technicians.

For exterior-only cleaning, you don't need to be present. Many of our regular clients provide access instructions for gates or side passages, and we complete the work while they're at work. We'll send you before and after photos upon completion and leave an invoice through your letterbox.

If you've requested interior cleaning or have specific requirements, we'll need access to your property. We can arrange a convenient time that fits your schedule, including early morning or weekend appointments. All our staff carry identification and are fully vetted for your peace of mind.

Contrary to popular belief, rainwater itself is clean and won't dirty your windows. What causes spots and streaks is the dirt and minerals already on the glass mixing with rain. When we clean your windows properly, removing all dirt and residue, rain will simply run off the clean surface without leaving marks.

However, if heavy rain occurs immediately after cleaning before the windows have dried completely, or if you're not satisfied with the results for any reason, we offer a 48-hour satisfaction guarantee. Simply contact us within two days and we'll return to re-clean at no additional charge.

Absolutely. We use biodegradable, non-toxic cleaning solutions that are completely safe for children, pets, and plants. Our standard exterior cleaning primarily uses purified water without any chemicals, making it the safest option available. For interior work or stubborn stains, we use eco-friendly products that meet all UK safety standards.

All our cleaning agents are specifically formulated for window cleaning and leave no harmful residues. If you have specific allergies or sensitivities, please inform us when booking and we can adjust our products accordingly. Your family's safety is our priority.

Yes, we're equipped to clean windows up to 65 feet (approximately six storeys) using our water-fed pole system. This allows us to safely reach high windows from ground level without ladders or scaffolding. For buildings taller than this, we work with certified rope access technicians who are fully trained and insured for high-level work.

All high-level cleaning is carried out in accordance with Health and Safety Executive guidelines. We conduct risk assessments before starting any job and have comprehensive public liability insurance covering up to £5 million. Safety is never compromised regardless of building height.

Yes, our standard service includes cleaning of frames, sills, and door glass at no extra charge. We remove cobwebs, dead insects, and accumulated dirt from all accessible areas. UPVC frames are wiped down and white frames are restored to their original brightness where possible.

For extremely dirty or neglected frames that require additional attention, we may recommend a deep clean service on the first visit. This involves more intensive cleaning with specialized products to remove ingrained dirt, oxidation, or staining. After the initial deep clean, regular maintenance keeps everything looking pristine.

Duration varies based on property size and number of windows. A typical three-bedroom house takes approximately 45-90 minutes for exterior cleaning. Larger properties or those requiring interior cleaning may take 2-3 hours. First-time cleans generally take longer as we remove accumulated dirt and establish a baseline.

Commercial properties are scheduled based on square footage of glass and accessibility. We provide accurate time estimates during the quote process and always work efficiently without compromising quality. For regular clients, we become familiar with your property and can work more quickly while maintaining our high standards.

We accept multiple payment methods for your convenience including bank transfer, credit and debit cards, and cash. For regular clients, we offer direct debit options which ensure you never miss a cleaning and can save up to 10% on our standard rates. Payment is typically due upon completion of the service.

We provide detailed invoices for all work completed, which can be sent via email or posted through your door. For commercial clients, we offer 14-day payment terms and can accommodate specific invoicing requirements. All transactions are processed securely and we provide receipts for your records.

Yes, we carry comprehensive public liability insurance up to £5 million and employer's liability insurance covering all our staff. This protects you and your property in the unlikely event of accidental damage or injury during our work. We also have equipment insurance covering all our professional tools and vehicles.

Our insurance covers damage to property, glass breakage, and any accidents involving our staff or equipment on your premises. We can provide copies of our insurance certificates upon request, and many of our commercial clients require this documentation for their records. All our technicians are also individually covered under our policy.

Hard water stains and mineral deposits require specialized treatment beyond standard cleaning. We offer a restoration service using professional-grade solutions and techniques specifically designed to dissolve mineral buildup without damaging the glass. Success depends on how long the deposits have been present and their severity.

For light to moderate staining, we can often restore glass to near-original condition. Severe etching that has penetrated the glass surface may be permanent, but we can significantly improve appearance. We'll assess your windows and provide an honest evaluation of what results you can expect before proceeding with any restoration work.

Yes, we serve a wide range of commercial clients including offices, retail shops, restaurants, hotels, and industrial facilities throughout London. We understand that commercial properties have specific requirements regarding scheduling, access, and presentation standards. Our teams can work outside regular business hours to minimize disruption.

We provide tailored maintenance contracts with fixed monthly rates, priority scheduling, and dedicated account management. All work is carried out by uniformed, ID-carrying staff who understand professional conduct in business environments. We also provide risk assessments and method statements as required for commercial premises.

We provide services throughout Greater London including all central boroughs and surrounding areas. Our main coverage includes Westminster, Camden, Islington, Hackney, Tower Hamlets, Southwark, Lambeth, Wandsworth, Hammersmith, Kensington, and Chelsea. We also serve outer London boroughs and can accommodate properties in nearby counties.

Our scheduling system is organized by area to ensure efficient service and competitive pricing. If you're unsure whether we cover your location, simply provide your postcode when requesting a quote. We're continually expanding our service area and may be able to accommodate properties outside our standard zones for regular contracts.

Absolutely. Conservatory roofs and skylights are specialist areas that we clean regularly. These surfaces accumulate dirt, algae, and organic matter quickly due to their horizontal position and exposure to the elements. We use extending poles and specialized brushes to safely clean these areas without walking on the roof structure.

For polycarbonate or glass roofs, we adjust our cleaning method to suit the material. We also clean guttering around conservatories and can treat with algae inhibitor to slow regrowth. Regular cleaning not only improves light transmission but also extends the life of seals and prevents deterioration of the roof structure.

We understand that circumstances change and try to be as flexible as possible. We request at least 24 hours notice for cancellations or rescheduling to avoid a cancellation fee. You can contact us by phone, email, or text message to make changes to your appointment. We'll do our best to find an alternative time that suits your schedule.

For regular clients on scheduled maintenance plans, we'll simply move your appointment to the next available slot in your area. If weather conditions prevent us from completing work safely, we'll contact you to reschedule at no charge. Your satisfaction and convenience are important to us, and we maintain flexible policies to accommodate genuine needs.

Yes, we offer a 48-hour satisfaction guarantee on all our work. If you're not completely satisfied with the results, contact us within two days and we'll return to address any concerns at no additional cost. This guarantee covers all aspects of our service including glass, frames, and sills.

We take pride in our work and rarely receive complaints, but when issues arise, we address them promptly and professionally. Our goal is to build long-term relationships with clients, which is only possible through consistently excellent service. We encourage feedback and use it to continually improve our standards.

We typically access rear windows through side gates or passages around your property. If you have locked gates, you can either leave them unlocked on the day of service or provide us with access codes or key locations. Many regular clients give us permanent access arrangements for convenience.

For properties without side access, we can work through the house if you're home, or we can clean only the front on that visit and arrange a separate time for rear access. In some cases, we can reach rear windows with our extended poles from neighboring properties with permission. We'll discuss access options during your initial consultation.

Yes, we operate year-round including winter months. We only suspend service during freezing conditions when water would ice on contact with glass, or during severe weather that poses safety risks. Our purified water system includes heating elements that prevent freezing in the equipment during cold weather.

Winter cleaning is actually beneficial as it removes salt spray, road grime, and pollution that accumulates during this season. Windows may take slightly longer to dry in cold weather, but results are just as good as summer cleaning. We monitor weather forecasts carefully and will contact you if conditions require rescheduling.

Getting a quote is straightforward. You can call us on +44 20 7843 9012, email [email protected], or fill out the contact form on our website. We'll need basic information including your postcode, property type, approximate number of windows, and whether you need interior or exterior cleaning only.

For standard residential properties, we can often provide an accurate quote over the phone. For larger properties or commercial buildings, we may arrange a brief site visit to assess the work required. All quotes are provided free of charge with no obligation. We'll explain exactly what's included and answer any questions you have about our service.